State/FEMA Disaster Recovery Center Opens 7 Days a Week at DSS


The State of North Carolina and FEMA have opened a Disaster Recovery Center at the Cumberland County Department of Social Services, 1225 Ramsey St., that will operate seven days a week. Hours are Monday through Saturday, 9 a.m. to 7 p.m., and Sunday, 9 a.m. to 1 p.m. The state said in a media release that other centers will be opening soon in the affected areas.

The centers offer in-person support to individuals and businesses in the counties included in the North Carolina major disaster declaration for Hurricane Florence and the subsequent floods. Recovery specialists from FEMA, the U.S. Small Business Administration (SBA), the state and other interests will be at the centers to talk about assistance and to help anyone who needs guidance in filing an application.

Homeowners, renters and businesses should register for disaster assistance before visiting a recovery center by:

  • Visiting
  • Calling 800-621-3362 (TTY: 800-462-7585).
  • Using the FEMA app, available for Apple and Android mobile devices at DRC and a zip code to 43362 (4FEMA). Standard message and data rates apply.

The following information is helpful when registering:

  • Address of the location where the damage occurred (pre-disaster address).
  • Current mailing address and telephone number.
  • Insurance information.
  • Total household annual income.
  • Routing and account number for checking or savings account (this allows direct transfer of funds into a bank account).